Whilst our AI Agents use a new, dedicated number to answer within our telephone system, we can set your existing business number to forward to this number.

Unlike traditional IVR systems that follow rigid scripts ("press 1 for service"), our AI call agents use advanced language processing to engage in human-like, dynamic conversations with your callers. Our AI Agents understand context, learn from interactions, and respond intelligently rather than simply matching predefined keywords.

Our AI voice agents can answer complex queries, forward calls based on pre-programmed automations, record and forward messages, schedule appointments, and even escalate issues when necessary. They continuously adapt and improve, ensuring an efficient caller experience while reducing operational costs and improving caller satisfaction.

The development and implementation time varies depending on the complexity of the AI call agent.

Most AI Call Agents under our Essentials and Pro plans are completed within one week, while customised Agents under our Enterprise plans can take 2-3 weeks to extensively develop, test and implement.

Our process is designed to ensure we capture all pertinent details on your business on commencement and integrate this learning into your AI Call Agent.

You will have the opportunity to comprehensively test and tweak your AI agent before connecting with your phone system.

When the AI call agent encounters a complex query from a caller that it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your programmed automations.

Depending on the setup, the AI Agent can:

• Advise the caller that the AI will need to pass the query onto a team member for further assistance, then;

• Transfer the caller to an employee in real-time.

• Send an action request via email or SMS to the appropriate team member.

• Log the query for later review to improve future responses.

This ensures that complex queries receive human attention, maintaining high-quality customer service.

Yes, our AI Call Agents can be programmed for other languages. This is a customisation service and will require quoting by our team.

While our AI Call Agents can replace the basic tasks of a phone receptionist, they allow your staff, where you have an existing reception, to be used on more valuable or more human-centred tasks. Ultimately, this allows your business to be more efficient and achieve more with your existing resources.

We believe our service is ideally suited to small-medium businesses, where there is no dedicated reception and team members, or often the business owner, is stopping valuable work to answer the phone, and significant efficiency can be gained by allowing the call to be taken by an AI call agent.

All data and calls are stored within our secure data centres, with the latest in security and encryption to protect yours and your callers' information. Our systems are compliant with all Australian and International regulations on data, privacy and security, and we offer an additional service for regulatory compliance for medical and associated services.

Your AI call agent’s knowledge base and automation workflows can be regularly updated to keep responses and actions accurate and up to date. Updates can include new FAQs, product and service changes, business updates and call handling improvements.

We also offer some automations that can allow updates to your company website and documentation to automatically flow through to your AI Agent's Knowledge base.

Our Perth-based support and maintenance team ensure the ongoing success and reliability of your AI Call Agent. Your Monthly Service fee includes ongoing support, maintenance and updating

Significant changes to your AI Agent (such as adding a new business or product offering) are undertaken as programming projects, and our team will quote these when they do not fall within the monthly maintenance inclusions.